Frequently Asked Questions
Frequently asked questions
What is the return and cancellation policy?
If milk is delayed in transit or is not up to our high standards we will refund or replace and order. Please just get in touch if you experience any delays and we will do our best to rectify the situation straight away.
If you wish to cancel an order please get in touch as soon as possible. Unless the order has shipped, we will offer a full refund within 24 hours of ordering or a partial refund after 48 hours.
How much is delivery?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
0–9 litres – £10
10–20 litres – £14 (this will ship in two boxes)
21 litres+ – £25 (this will ship in 3+ boxes)
We use eco-friendly, thermal packaging which is slightly more expensive hence our higher delivery costs but we know our customers appreciate not having polystyrene or other plastics on their conscience!
When will I get my order?
We will work quickly to ship your order as soon as possible. As we ship our milk fresh we can only deliver on Tuesdays- Fridays and we only have limited fresh milk available for shipping each day.
We aim to get all orders out within 1 week. You will receive an email stating your delivery day so please check your spam folder if you do not hear from us.
If you are local you can save on the delivery fee and have frozen milk delivered to our delivery areas.
Monday- delivery to Ashburton, Buckfastleigh and surrounding areas.
Tuesday- delivery to Torquay and Newton Abbot
Wednesday- Dawlish, Starcross and most addresses Exeter.
Can I collect orders from the farm?
At present we cannot accept pick- up orders due to having very poor access to our farm which is not suitable for most vehicles. Please do not turn up at the farm, the road is simply not suitable for public access.
If you wish to visit the farm you can arrange to visit via email but as a working farm we can often be too busy to accomodate this at certain times of year.
Do you deliver to my area?
We courier products throughout England, including Isle of Wight, Wales and Scottish mainland. Unfortunately due to legal rules in Scotland we cannot ship raw milk to Scotland but our pasteurised milk is available for this area.