How much does delivery cost?

Delivery cost is calculated on checkout before purchase. Shipping is based on the weight of your parcel. Delivery within 3 miles of Dawlish is free, within 5 miles is £5 and within 7 miles is £7.

Do you deliver to my area?

We courier products throughout England, Wales and Scottish mainland. Unfortunately due to legal rules in Scotland we cannot ship raw milk to Scotland but our pasteurised milk is available for this area.

Local Delivery Days are:

Torquay, Newton Abbot and Teignmouth: Tuesday before 9am

Dawlish, Starcross, Exeter and Teign Valley: Wednesday between 4 and 6pm

Totnes, Ashburton, Buckfastleigh and Bovey Tracey- Friday

How long does it take my order to arrive?

We aim to get all orders out within 1 week. For milk and dairy, you can select the courier option to have delivery within 3 to 5 days depending on availability as we send the products out fresh on the day they are produced. If you are local you can save on the delivery fee and have frozen milk delivered to our delivery areas every two weeks. We will contact you with a delivery day.

For pre-orders of meat, we have a monthly order schedule for chicken. We will ship orders for chicken on Mondays or it will be included in your normal local delivery time.

For Lamb we have two delivery times of year, our spring and autumn lamb. Spring is available from the 1st of June and Autumn from the 1st of October.

Are the Products suitable for freezing?

Milk and meat are suitable for freezing as soon as you recieve them. Kefir and other dairy products are not suitable for freezing.

How do I cancel or make changes to my order or subscription?

You can change, pause or cancel your deliveries if you are a regular subscriber by logging in to your online account. If you have any difficulties you can contact us via email info@smallacombefarm.co.uk

What do I do if I've put the incorrect address on my order?

Please contact us via email as soon as possible info@smallacombefarm.co.uk

What happens if my order is running late?

Our packaging is designed to keep things cool for 48 hours. So if there is a problem with the courier you can rest assured your products will still be okay if they are a day late.

If you are expecting a local delivery, we will give you a time slot and up to date tracking information as we progress along the route.

Can I collect orders from the farm?

At present we cannot accept pick- up orders due to having very poor access to our farm which is not suitable for most vehicles. If you wish to visit the farm you can arrange to visit via email but as a working farm we can often be too busy to accomodate this at certain times of year.